At Nongcui.pk, we want you to receive your order in the best possible condition. If you receive a wrong, damaged, or defective product, please contact us as soon as possible so we can review the issue and provide the appropriate solution.
Return & Exchange Period
Return or exchange requests must be submitted within 3 days of receiving your order.
Requests submitted after 3 days may not be accepted.
Change of Mind
We do not accept returns or refunds simply because you have changed your mind about the purchase.
Please carefully review the product details, size information, and other available information before placing your order.
Size-Related Issues
If you receive the correct product but need a different size, you may contact us within 3 days of delivery.
Size exchanges are subject to product availability and inspection.
If the exchange is approved, the customer will be responsible for the applicable return and reshipping costs.
Wrong, Damaged, or Defective Products
If you receive:
- The wrong product
- A damaged product
- A defective product
- A product that does not match your confirmed order
please contact us within 3 days of delivery.
Do not send the product back before contacting us and receiving instructions from our team.
We may request photographs or videos of the product and packaging to assess the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances.
For approved cases caused by an error or damage on our side, the applicable return shipping cost will be handled by Nongcui.pk.
Product Condition
To be eligible for an approved return or exchange, the product should be:
- Unused and unworn
- In its original condition
- In the original packaging
- With original tags and accessories, where applicable
Products showing signs of use, damage caused by the customer, or missing original packaging may not qualify for return or exchange.
Inspection Process
All return and exchange requests are subject to inspection.
Once you contact us, our team will review the issue and provide instructions based on the circumstances.
Approval of a return or exchange is not automatic and will depend on the condition of the product and the reason for the request.
Refunds
If a refund is approved, it will be processed after the returned product has been received and inspected.
The original shipping fee is generally non-refundable, except where the return is due to an error or issue caused by Nongcui.pk.
Refund processing time may vary depending on the payment method and applicable processing procedures.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible and the order will be subject to our return and exchange policy.
How to Request a Return or Exchange
To request a return or exchange, please contact us through our Contact Us page and provide:
- Order number
- Customer name
- Product details
- Reason for the request
- Clear photographs or videos where applicable
Our team will review your request and guide you through the next steps.
Important Note
Nongcui.pk reserves the right to refuse a return, exchange, or refund if the product does not meet the requirements of this policy.
For any questions regarding returns, exchanges, or refunds, please contact us through our Contact Us page.